Healthcare
A clearer patient journey, and less admin for care teams
For hospitals, medical complexes, clinics and home-care providers, we design and build what surrounds care itself: booking, reminders and patient portals, administrative workflows from referrals to pre-authorizations, and integration with existing clinical systems, with access controls and audit suited to sensitive health data.
Challenges we recognise in the sector
Phone bookings and missed appointments
The call center carries most bookings and changes, and patients have no easy way to cancel or move an appointment, so slots go unused that someone else could have taken.
Paper-driven administration around care
Referrals, insurance pre-authorization requests and patient documents move between departments by email and paper, and it is hard to see where each request stands or who it is waiting on.
Clinical systems that do not exchange data
The hospital information system, lab, radiology, pharmacy and booking come from different vendors, so patient records are duplicated and information is carried manually from one system to another.
The sensitivity of health data
Results and reports are sometimes sent over unsecured channels, and there is not always a record of who viewed a patient’s file and when, which is exactly what a provider needs in any review.
How we help
Capabilities applied to the realities of the sector. You can start with any of them.
Digital patient experience
Booking by specialty, doctor and branch, reminders and confirmation, rescheduling, pre-arrival check-in, and access to appointments and results as the provider’s policy allows, with family member accounts.
Service: Product Design & UX/UIAdministrative workflow platforms
Workflows for referrals, pre-authorizations, patient documents and internal approvals, with a clear status for each request, tracked time limits and alerts when something stalls.
Service: Software & Enterprise SystemsIntegration and interoperability
An integration layer connecting the hospital information system, lab, booking and payments, using HL7 FHIR where the project requires it, with patient identity matching and a log of every message exchanged.
Service: Systems Integration & APIsOperational dashboards
Clinic utilization, waiting times, no-show rates and room occupancy, built on aggregated data wherever possible so users see no more patient data than they need.
Service: Data, Analytics & Business Intelligence
Tiqania products that fit the sector
Ready-made Tiqania products for needs that recur in this sector.
- WaselMessaging & notifications
Appointment reminders and results-ready notifications triggered from your booking system through one API, with a fallback channel when a message is not delivered and the status of every message tracked.
Book a demo - WateeraAttendance & workforce
For clinical and administrative staff working shifts across several facilities: shift patterns and overtime rules, mobile clock-in inside each facility’s geofence, and payroll-ready reports.
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Illustrative scenarios
Scenarios showing the kind of solution that can be built. They are not delivered projects.
Appointments confirmed in advance
Situation
For example, a clinic network books by phone, and some patients do not turn up or give notice, so slots sit empty while others wait days.
What could be built
Booking through the app and website, a reminder flow before each appointment with a link to confirm or cancel, cancelled slots offered automatically to the waiting list, and a dashboard showing attendance rates per branch.
Home care with a field team
Situation
For example, a home-care provider coordinates nursing visits by phone and spreadsheet, and supervisors cannot see how the day’s visits are progressing.
What could be built
A visit scheduling platform, an app for nurses with each visit’s checklist and notes, a notification to the patient with the expected arrival window, and a live view of visit status for supervisors.
Tracking pre-authorizations
Situation
For example, a hospital’s approvals team tracks pre-authorization requests through email and spreadsheets, and doctors and patients keep asking where their requests stand.
What could be built
A platform that creates the request from the hospital information system with its documents, shows its status to the doctor, alerts as a deadline approaches and keeps a full history of every request.
Delivery considerations in the sector
Health data is sensitive data
We apply least-privilege access, role-based permissions, logging of every view of a patient record, encryption, and hosting where the provider specifies, to support its obligations under the Personal Data Protection Law and the requirements of the relevant health authorities.
Working with existing multi-vendor systems
The goal is rarely to replace the hospital information system. We build around it, test integrations in a staging environment together with the vendors, and allow for their response times in the plan.
Operations that never stop
Hospitals run around the clock, so we design for high availability, put downtime procedures in place, and schedule releases in windows agreed with operations and care teams.
Who we work with in this sector
Have a project in healthcare?
Development & services
We build what you need
A website, an app, a custom system, an integration or a transformation programme. Tell us what you want, and we will come back with a clear next step.
Discuss your projectTiqania products
See a product on your own case
A demo of one of Tiqania’s products, focused on what fits your work, with time for your questions.
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