Advise & run
Operations, Support & Continuous Development
We deploy, monitor, maintain and keep developing your systems after launch, on your infrastructure or with a provider you choose, under service levels agreed with you.
What we deliver
Operations, Support & Continuous Development
Launch is the start of a system’s life, not the end. After it come the everyday questions: who watches performance, who applies security updates, who deals with an incident when it happens, and who adds the features users ask for? We take that on for you or alongside your team. We deploy systems in the cloud, on your servers or in a hybrid setup, with the provider you choose; we monitor, maintain and update them; and we keep developing them against priorities reviewed with you regularly. We also take over systems built by others, after a technical assessment that sets out their condition, risks and needs.
Problems this service solves
No one owns the system after launch
The development contract ended and nobody is monitoring or updating the system, so vulnerabilities pile up until something breaks.
Everything depends on one person or vendor
Knowledge of the system sits with one developer or a vendor who has moved on, so every change becomes a risk.
A growing backlog of requests
Users keep asking for improvements and new features, and there is no stable team to prioritize and deliver them.
Kinds of projects
- Deployment and environment setup in the cloud, on-premises or hybrid
- Performance and availability monitoring with incident alerts
- Routine maintenance, security updates and backups
- Taking over systems built by other vendors after a technical assessment
- An ongoing development team for new features and improvements
- User support under agreed service levels
What you receive
- A technical assessment of the system and its environment before takeover
- Production and test environments with automated deployment pipelines
- Monitoring, alerts and regular performance and incident reports
- A maintenance, security update, backup and recovery plan
- A service level agreement setting response times and coverage as agreed
- Up-to-date operational documentation that reduces reliance on individuals
How we deliver
Assess before we commit
We do not take over a system before reviewing its code, architecture and environment, and we tell you the risks and what needs fixing first.
Prevention over firefighting
Monitoring and regular updates catch many problems before users notice them.
Development at a steady rhythm
We keep development requests in a clear priority list agreed with you, and deliver them in regular cycles of tested releases.
This service suits you if
- You rely on a business-critical system and have no in-house team to run it
- You want to change your current development vendor without disrupting operations
- You need someone to keep developing your system after launch as priorities change
How do we start?
You describe the need
In a short form: the problem, the current situation and any target date.
An introductory session
We get in touch to arrange a session to understand the context, priorities and constraints.
A written outline
We share an outline of scope, steps, team and engagement model before any commitment.
Frequently asked questions
Operations, Support & Continuous Development
Will you take over a system you did not build?
Yes, after a technical assessment of the code, architecture and environment. The assessment sets out the system’s condition, risks and needs before we commit to any service level.
Can you run the system on our own servers?
Yes. We work on your infrastructure or with a cloud provider you choose, inside the Kingdom where the data requires it, with access permissions that you control.
What service levels do you offer?
Response times, coverage hours and support scope are set in a service level agreement based on your needs and how critical the system is, and we work to what that agreement says.
Need operations, support & continuous development?
Development & services
We build what you need
A website, an app, a custom system, an integration or a transformation programme. Tell us what you want, and we will come back with a clear next step.
Talk to our solutions teamWe reply by email. No account needed.