Service Delivery & Billing

This page explains what Tiqania sells, how it is delivered, and how pricing, payment and support work. It applies alongside our Terms of Service and Refund & Cancellation Policy. Our company details appear at the end of this page.

1. What we provide

Tiqania provides two kinds of offering, both delivered digitally:

Professional services. Design and development of digital products, web and mobile applications, enterprise platforms, AI and automation solutions, system integrations and data solutions, together with related consulting and support. These are described on our services page.
Software products. Cloud software (SaaS) that customers subscribe to and access online. Products are listed on our products page once they are available.

We do not sell or ship physical goods.

2. How services are delivered

Professional services are delivered under a written proposal or agreement that sets out the scope, deliverables, timeline and fees. Work is carried out in stages, and deliverables such as designs, source code, documentation and deployed software are handed over electronically, for example through a shared repository, a hosted environment or secure file transfer. Delivery dates are those agreed in the proposal or agreement for each project.

3. How software products are delivered

Subscription products are delivered online. Access is provided to the customer’s account after sign-up and, for paid plans, after successful payment. There is nothing to download or ship unless the product page says otherwise. Access continues for as long as the subscription is active, as described in the Refund & Cancellation Policy.

4. Pricing

Professional services are priced per project or engagement. Fees depend on scope and are stated in a written proposal before any work begins. We do not publish a fixed price list for custom work.
Software products are priced per plan. The price, currency, billing period and what the plan includes are shown on the product’s pricing or checkout page before purchase.

Applicable taxes are shown on the proposal, invoice or checkout page.

5. Payment

Professional services are invoiced according to the payment schedule in the signed proposal or agreement, typically by milestone. Subscription products, when offered for online purchase, are paid by the payment methods shown at checkout through a licensed third-party payment processor. We do not store full card details on our own systems.

At present this website does not accept online payments.

6. Currency

Prices are quoted in the currency stated on the proposal, invoice or checkout page. If your bank or card issuer converts the amount to another currency, the conversion rate and any related fees are set by them.

7. Customer support

For questions about a service, a subscription or an invoice, you can reach us through the contact form at https://tiqania.com/en/contact. For billing questions and refund requests, contact us through the contact form at https://tiqania.com/en/contact.

8. Cancellations and refunds

Cancellation, renewal and refund terms are set out in the Refund & Cancellation Policy. For project services, the signed agreement governs.

9. Changes

We may update this page as our offerings change. The date at the top shows when it was last revised.