Refund & Cancellation Policy

This policy explains how cancellations, renewals and refunds work at Tiqania. At present, this website does not sell anything online: you cannot buy a product or pay for a service here. This policy describes the terms that apply to paid subscriptions when we offer them, and it applies alongside the plan terms shown at the time of purchase.

1. What this policy applies to

• Subscription products. Software products that we offer on a recurring subscription, billed monthly, annually or for another period shown at purchase. Sections 2 to 10 apply to these.
• Professional and project services. Custom software, AI and automation, integrations and similar engagements. These are governed by the signed agreement or statement of work for the engagement, as described in section 11.

If the plan terms shown at purchase, or a signed agreement, state something different from this policy, those terms prevail for that purchase or engagement.

2. Prices and taxes

The price, currency, billing period and features of each plan are shown before you confirm a purchase. Applicable taxes are shown or indicated at checkout and on your invoice or receipt. If we change the price of a plan, the new price applies from your next renewal, and we will notify you beforehand so that you can cancel if you do not wish to continue.

3. Free trials

If a free trial is offered, its length and conditions are shown when you start it. Where a payment method is required to start a trial, the paid subscription begins and the first charge is made when the trial ends, unless you cancel before then. This is stated clearly at sign-up. You can cancel during a trial at no charge.

4. Automatic renewal

Subscriptions renew automatically at the end of each billing period, for a period of the same length, unless they are cancelled before the renewal date. On renewal, the payment method on file is charged the price of your current plan, as shown at purchase or as later notified to you.

5. How to cancel

You can cancel a subscription at any time:

• from your account settings, where this option is available; or
• by contacting support through the contact form at https://tiqania.com/en/contact.

If you cancel by contacting support, please write from the email address linked to the account and tell us which subscription you wish to cancel. We will confirm the cancellation in writing.

6. When cancellation takes effect

Cancellation takes effect at the end of the current paid billing period. Until that date you keep access to the product and the features of your plan. After that date, the subscription does not renew and no further charges are made.

To avoid being charged for the next period, cancel before the renewal date.

7. Refunds

Payments for a billing period that has already started are generally non-refundable, and we do not provide partial or pro-rated refunds for unused time, unless:

• a refund is required by applicable law; or
• the plan terms shown at purchase state otherwise.

Cancelling a subscription stops future charges; it does not by itself create a refund for the current period.

8. Exceptional refunds

We review refund requests case by case in situations such as:

• a duplicate charge for the same subscription and period;
• a billing error, such as being charged an incorrect amount;
• a charge made after a valid cancellation;
• the service not being made available to you due to our fault.

To request a refund, contact us through the contact form at https://tiqania.com/en/contact and include the account email, the date and amount of the charge, and a short description of the issue. We will review the request and reply with our decision.

Approved refunds are returned to the original payment method. How long the amount takes to appear depends on your payment provider or bank, and is outside our control.

9. Plan changes

Where a product allows you to change plan:

• an upgrade normally takes effect immediately, and you are charged the difference for the remainder of the current billing period or as shown at the time of the change;
• a downgrade normally takes effect from the next billing period, and the current period is not refunded.

The exact effect of a change is shown before you confirm it.

10. Billing disputes

If you do not recognize a charge or believe it is wrong, please contact us first through the contact form at https://tiqania.com/en/contact, so that we can look into it and resolve it quickly, before you raise a dispute with your card issuer. Most issues can be settled faster directly with us. This does not limit any rights you have under applicable law or with your payment provider.

11. Project and professional services

Fees for project and professional services, including deposits, milestone payments, cancellation and any refunds, are governed by the signed agreement or statement of work for that engagement. Unless that agreement says otherwise, payments for work already performed or milestones already delivered are not refundable.

12. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated. Changes apply to purchases and renewals made after the updated policy is published.

13. Contact

For billing questions and refund requests, you can reach us through the contact form at https://tiqania.com/en/contact. For help with cancelling or with your account, contact support through the contact form at https://tiqania.com/en/contact. Our company details appear at the end of this page, and our general terms are set out in the Terms of Service.