Privacy Policy | Tiqania

This Privacy Policy explains how Tiqania (“we”, “us”, “our”) handles personal information when you visit https://tiqania.com or get in touch with us through it. The website is operated by Tiqania; our company details appear at the end of this page. We have tried to keep this policy short and plain. If anything is unclear, please ask us.

1. Scope

This policy covers the public website and the enquiries you send us through it. Products and services that we provide under a separate agreement, statement of work or product-specific subscription terms may have their own privacy terms. Where they do, those terms apply to the personal information processed within that product or service.

2. Information we collect

We collect only what we need to run the website and respond to you.

Information you give us. When you use the contact form we ask for your name, company, work email address, the type of enquiry and your message. A phone number is optional. Please do not include sensitive personal information in your message unless it is necessary.
Technical information. Like most websites, our servers record basic log data such as IP address, date and time of the request, the page requested, the referring page, and browser and device type. This is used to keep the website running and secure.
Analytics information. Analytics is optional and is used only if we have enabled it. Where consent is required, analytics runs only after you have accepted it through the cookie banner. See our Cookie Policy for details.

We do not use the website to collect payment card details.

3. How we use information

We use personal information to:

reply to your enquiry and continue the conversation you started with us;
prepare proposals and take steps you request before entering into an agreement;
operate, maintain and secure the website, including preventing spam and abuse;
understand, in aggregate, how the website is used so that we can improve it, where analytics is enabled;
meet our legal obligations and protect our legal rights.

We do not sell personal information, and we do not use contact form submissions to send unrelated marketing without your agreement.

4. Legal bases

Depending on the context and on applicable law, we rely on one or more of the following: your consent (for example, for optional analytics); the need to take steps at your request before entering into a contract, or to perform a contract with you or your organization; our legitimate interest in responding to business enquiries and in keeping the website secure and working well; and compliance with legal obligations that apply to us.

We share personal information only where needed, with:

Service providers that support the website and our communications, such as hosting, email delivery and, if enabled, analytics providers. They process information on our behalf and under our instructions.
Professional advisers and authorities, where this is required by applicable law or reasonably necessary to protect our rights, our users or the public.
A successor organization, if our business or part of it is reorganized or transferred, subject to this policy continuing to apply to your information.

6. Retention

We keep personal information only for as long as the purpose requires:

enquiries and related correspondence are kept for as long as needed to handle the request and for a reasonable period afterwards, in case you follow up or a business relationship develops;
server logs are kept for a limited period for security and troubleshooting;
analytics data, where enabled, is kept in line with the settings of the analytics tool;
information we must keep to meet legal, accounting or reporting obligations is kept for the period those obligations require.

When information is no longer needed, we delete it or make it anonymous.

7. Security

We apply technical and organizational measures that are appropriate to the information we handle, including encrypted connections to the website, restricted access to enquiries and attention to keeping our systems up to date. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your communication with us has been compromised, please let us know.

8. International processing

Some of our service providers may process information in countries other than the one where you are located. Where this happens, we take steps intended to ensure that the information continues to be protected in line with this policy and with applicable law.

9. Your rights

Subject to applicable law, you may ask us to:

give you access to the personal information we hold about you;
correct information that is inaccurate or incomplete;
delete your personal information;
stop or limit a particular use of your information that you object to;
stop relying on your consent, where you previously gave it. Withdrawing consent does not affect processing that took place before the withdrawal.

To make a request, contact us through the contact form at https://tiqania.com/en/contact. We may need to confirm your identity before acting, and we will respond within the time required by applicable law.

10. Children

The website is intended for businesses and professionals. It is not directed at children, and we do not knowingly collect personal information from them. If you believe a child has sent us personal information, please contact us so that we can delete it.

11. Changes to this policy

We may update this policy from time to time, for example when the website or our practices change. The date at the top of this page shows when it was last updated. If a change is significant, we will make it reasonably prominent on the website.

12. Contact

For privacy questions or requests, you can reach us through the contact form at https://tiqania.com/en/contact. For anything else, you can reach us through the contact form at https://tiqania.com/en/contact.