Logistics
Full visibility of every shipment, from warehouse to doorstep
A single shipment passes through a warehouse, a driver, a carrier and the customer’s own system. We build dispatch platforms and field apps, integration layers that unify shipment statuses from many parties, notifications that keep customers informed before they ask, and dashboards your operations team runs the day from.
Challenges we recognise in the sector
Shipments with unknown status
Statuses are spread across different carriers’ portals, so customer service has to open several systems or call the carrier to answer a single question.
Dispatch that depends on individuals
Dispatchers hand out jobs by phone and WhatsApp with no view of each driver’s load or area, and work stalls when the one person who knows everything is away.
Proof of delivery and exceptions
Failed delivery attempts with no recorded reason, disputes over receipt with no photo or signature, and cash-on-delivery amounts reconciled by hand at the end of the day.
Many parties, many formats
Carriers, warehouse management systems, ERPs and customers’ online stores each have their own interface, format and status names, and every new connection becomes a project of its own.
How we help
Capabilities applied to the realities of the sector. You can start with any of them.
Driver and field apps
The day’s stops in order, proof of delivery by photo, signature or verification code, standard exception reasons and cash-on-delivery collection, with offline working and later sync.
Service: Mobile App DevelopmentDispatch and operations platform
Orders taken in from every source, assigned by zone and capacity, tracked against agreed service levels, with an exceptions queue the team works through before issues turn into complaints.
Service: Software & Enterprise SystemsCarrier and system integration
Connections to carrier APIs, warehouse management systems, ERPs and customer stores, with shipment statuses normalised into one model and webhooks to the parties that need them.
Service: Systems Integration & APIsLive operations dashboards
On-time delivery, failed attempts by reason, driver productivity, and performance by zone and carrier, so operational decisions are made during the day, not after it.
Service: Data, Analytics & Business Intelligence
Tiqania products that fit the sector
Ready-made Tiqania products for needs that recur in this sector.
- WaselMessaging & notifications
Shipment status notifications from your system through one API, with a flow that starts with a push notification and falls back to WhatsApp and then SMS when a message is not delivered, with every message tracked.
Book a demo - WateeraAttendance & workforce
For warehouse and sorting-center teams across several sites and shifts: mobile clock-in inside each site’s geofence or by QR code, with leave and payroll-ready reports.
Book a demo
Illustrative scenarios
Scenarios showing the kind of solution that can be built. They are not delivered projects.
One status for shipments across carriers
Situation
For example, an online store ships through three carriers, and its team fields daily shipment questions it cannot answer without opening three portals.
What could be built
An integration layer that collects all three carriers’ statuses under common names, a tracking page in the store’s branding, and automatic notifications at each meaningful change in the shipment’s status.
From phone dispatch to a platform
Situation
For example, a last-mile delivery company assigns jobs to drivers in WhatsApp groups and collects proof of delivery as photos in chats.
What could be built
A dispatch platform that assigns jobs by zone, a driver app with recorded proof of delivery and payment collection, a supervisor view of every job’s status, and automatic reconciliation of collected cash.
Failed deliveries that do not get lost
Situation
For example, a driver brings a parcel back because the customer was out, and the customer only finds out what happened when they call days later.
What could be built
The driver records the exception reason in the app, the customer gets a message with a link to pick a new time or a pickup point, and the case appears in the operations team’s exceptions queue.
Delivery considerations in the sector
Apps built for field conditions
Patchy signal, limited battery and little time at each stop. We design interfaces with few steps and clear buttons that work offline and support the languages your drivers need.
Integration reliability
Carrier APIs go down or impose rate limits. We build in retries, queues, periodic reconciliation and monitoring so no shipment status is silently lost.
Location and address data
Driver location is collected only while on duty and kept for a defined period, and customer addresses and numbers are protected by clear permissions, supporting your obligations under the Personal Data Protection Law.
Who we work with in this sector
Have a project in logistics?
Development & services
We build what you need
A website, an app, a custom system, an integration or a transformation programme. Tell us what you want, and we will come back with a clear next step.
Discuss your projectTiqania products
See a product on your own case
A demo of one of Tiqania’s products, focused on what fits your work, with time for your questions.
Book a demoWe reply by email. No account needed.